Cancellation and refunds
How cancelling works, and when we refund a payment.
Last updated
Plus monthly
You can cancel Plus monthly at any time from Account → Plan. Plus stays active until the end of the month you've paid for, and you won't be charged again.
We don't refund part of a month: cancelling stops the next renewal; it doesn't end the current month early.
The Weekly Pass and Plus annual
The Weekly Pass and Plus annual are one-time purchases. They don't renew, so there's nothing to cancel.
They're refundable only if we failed to deliver what you paid for (for example, Plus never switched on for your account) or if you were charged in error.
SpillCoins
SpillCoins aren't refundable once spent.
If you bought a SpillCoin pack by mistake, we'll refund the coins from that purchase you haven't spent, provided you ask within 7 days of buying it.
Duplicate or failed charges
If you were charged twice for the same purchase, or charged for a payment that failed, we always refund the extra charge in full.
How refunds reach you
Approved refunds are made through Razorpay to the original payment method (the UPI account or card you paid with), and usually arrive within 5 to 7 working days.
When a payment is refunded or reversed, what it paid for is withdrawn: a pass or Plus ends, and the purchase's unspent SpillCoins are removed.
How to ask for a refund
Email the email on our Contact page from the email address on your account. Tell us what you bought, when, and what went wrong; the payment reference on your receipt helps us find it quickly.
All the ways to reach us are on the Contact page.